Qantas, the Australian airline, is contacting six million customers after detecting 'unusual activity' on June 30, 2025, on a third-party customer service platform. The cyber attack compromised data including names, email addresses, phone numbers, birth dates, and frequent flyer numbers. While passport and credit card details were not affected, the company expects a 'significant' proportion of data to have been stolen and has notified Australian authorities.
Qantas data breach to impact 6 million airline customers
Data breachesCyber-attacksQantasAustraliaTechnology
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TL;DR: Key points with love ❤️Qantas, the Australian airline, is contacting six million customers after detecting 'unusual activity' on June 30, 2025, on a third-party customer service platform. The cyber attack compromised data including names, email addresses, phone numbers, birth dates, and frequent flyer numbers. While passport and credit card details were not affected, the company expects a 'significant' proportion of data to have been stolen and has notified Australian authorities.
Trending- 1 March 2025: OAIC releases statistics showing 2024 was worst year for data breaches in Australia
- 2 June 30, 2025: Qantas detects unusual activity on third-party customer service platform
- 3 June 30, 2025: Qantas takes immediate steps to contain the system
- 4 July 2, 2025: Article published, Qantas contacting customers and investigating full extent of breach
- 5 Qantas notifies Australian Federal Police, Australian Cyber Security Centre, and OAIC
- Personal data of 6 million Qantas customers potentially compromised
- Qantas apologizing to customers and setting up support lines
- Increased scrutiny on data security for businesses and government agencies in Australia
- Uncertainty for affected customers
What: Qantas experienced a cyber attack on a third-party customer service platform, leading to a data breach impacting six million customers.
When: Detected on June 30, 2025. Article published July 2, 2025. The OAIC released statistics in March 2025 for 2024, stating it was the worst year for data breaches.
Where: Australia (Qantas, Australian Federal Police, Australian Cyber Security Centre, Office of the Australian Information Commissioner).
Why: Malicious actors targeted Qantas's third-party platform to steal customer data.
How: A cyber attack targeted a platform used by Qantas's contact center. Upon detection, Qantas took immediate steps to contain the system and notified relevant authorities.